Because prescription dive mask lenses are custom-ground to your exact specifications, they are non-returnable unless there is a manufacturing defect or an error on our part in processing your prescription.
If your mask or lenses arrive with a manufacturing defect, please contact us within 30 days of receiving your order. We will repair or replace the defective item at no cost to you.
If we make an error in processing your prescription (e.g., incorrect lens values), we will remake the lenses at no charge. Please contact us within 30 days of receiving your order. Errors resulting from incorrect prescription information provided by the customer are not eligible for free remakes.
If you send us your own mask for lens fitting and are unsatisfied due to a defect in our workmanship, we will work with you to resolve the issue. The mask itself is your property and will be returned to you regardless of the outcome.
Orders can be cancelled for a full refund if cancelled before production begins. Once lenses have been cut or bonded, the order cannot be cancelled. To request a cancellation, contact us as soon as possible.
Contact us at our South Florida lab with your order details and a description of the issue. Approved refunds will be processed to your original payment method within 5–10 business days.